Customer Satisfaction

★★★★★★★★★★ 8.7/10

8.7

Customer Experience

★★★★★★★★★★ 8.7/10

8.7

Service Satisfaction

★★★★★★★★★★ 9.2/10

9.2

Project Value

★★★★★★★★★★ 8.8/10

8.8

b.telligent

About b.telligent

b.telligent is an owner-managed management consultancy specializing in the implementation of projects in the areas of data management and analytics (D&A). b.telligent supports companies along the entire data value chain, from Data Strategy, Data Infrastructure, Data Platform & Management, Analytics & AI to Customer Engagement & MarTech.

About b.telligent

The information in this section has been provided by the service provider b.telligent.

Self-description of the service provider

No service provider self-description available

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b.telligent Customer Reviews & Experiences

The information and metrics are largely derived from BARC’s Data & Analytics Service Provider Survey. More information on the methodology can be found by clicking on the corresponding link.

b.telligent customer demographics

In addition to customer demographics (company size and industry), the following demographic charts show customer support by D&A activities, services provided, and technologies used.

Company Size (Employees)

Full customer reviews and KPI results for b.telligent

All key figures for b.telligent at a glance.

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Individual customer reviews for b.telligent

Role

Head of BI/analytics organization unit

Number of employees

100-2.500

Industry

Process industry

Source

Invited by the vendor, The Data & Analytics Service Provider Survey 25, 10/2024

What do you like best?

Berater kompetent und sympathisch.

What do you like least/what could be improved?

Zusammenarbeitsmodell könnte besser sein.

What key advice would you give to other companies looking to introduce/use the product?

Klare Verantwortlichkeiten und Aufgabenprofile von Anfang an festlegen.

How would you sum up your experience?

Kompetente, offene Berater, die gerne ihre Arbeit verrichten.

Role

Head of business department

Number of employees

100-2.500

Industry

Source

Invited by the vendor, The Data & Analytics Service Provider Survey 25, 10/2024

What do you like best?

Sehr kompetente Beratung. Versprechen werden gehalten. Neutrale Position am Markt.

What do you like least/what could be improved?

–

What key advice would you give to other companies looking to introduce/use the product?

Rahmen der Zusammenarbeit definieren und mögliche Erweiterungen direkt in die Gespräche mit aufnehmen.

How would you sum up your experience?

Professionell.

Role

Head of business department

Number of employees

100-2.500

Industry

Environmental technology

Source

Invited by the vendor, The Data & Analytics Service Provider Survey 25, 10/2024

What do you like best?

Direkte Betreuung, agiler Workflow, offene Kommunikation.

What do you like least/what could be improved?

–

What key advice would you give to other companies looking to introduce/use the product?

Sehr stark in Technologie. Strategie würde ich immer mehr selbst vorantreiben und nur minimale Impulse von extern holen.

How would you sum up your experience?

Sehr gut.

Role

Head of BI/analytics organization unit

Number of employees

More than 2.500

Industry

Transportation and logistics

Source

Invited by the vendor, The Data & Analytics Service Provider Survey 25, 10/2024

What do you like best?

Die sehr kompetente und partnerschaftliche Zusammenarbeit!

What do you like least/what could be improved?

–

What key advice would you give to other companies looking to introduce/use the product?

Hört ihnen zu, sie haben wirklich was zu sagen und sehr gute Lösungsvorschläge!

How would you sum up your experience?

Sehr kompetente partnerschaftliche Zusammenarbeit.

Role

CIO

Number of employees

More than 2.500

Industry

Pharma

Source

Invited by the vendor, The Data & Analytics Service Provider Survey 25, 09/2024

What do you like best?

Es läuft so gut, wie erhofft.

What do you like least/what could be improved?

Die Preisgestaltung .

What key advice would you give to other companies looking to introduce/use the product?

Überlegen Sie sich genau, wo sie stehen und was herauskommen soll mit einem Blick rechts und links, d.h. was und wie machen es andere. Dann lassen Sie sich von b.telligent einen Weg dazu aufzeigen - und der wird dann diskutiert und passend bzw. möglich gemacht.

How would you sum up your experience?

Sehr gut.

Role

Service and Reseller Partner Management

Number of employees

More than 2.500

Industry

Source

Invited by the vendor, The Data & Analytics Service Provider Survey 25, 09/2024

What do you like best?

Very agile, transparent and competent. Trustworthy partner with great expertise.

What do you like least/what could be improved?

Stronger focus on customer acquisition.

What key advice would you give to other companies looking to introduce/use the product?

Provide precise alignment beforehand and a clear description of the desired outcome.

How would you sum up your experience?

Amazing team with very competent and friendly experts.

Role

Project manager for BI/analytics from IT

Number of employees

More than 2.500

Industry

Retail

Source

Invited by the vendor, The Data & Analytics Service Provider Survey 25, 09/2024

What do you like best?

Can-do Mentalität und Anbieterunabhängigkeit. Das deutlich wahrnehmbare Bemühen die beste Lösung für ein Problem zu finden. Fokus, eine Lösung zu erzeugen, die intern auch nachhaltig betrieben werden kann.

What do you like least/what could be improved?

Deutschsprachiges Schulungsangebot ausweiten.

What key advice would you give to other companies looking to introduce/use the product?

Macht es.

How would you sum up your experience?

Sehr gut, ich hatte in jeder Projektphase das Vertrauen, dass das gemeinsame Vorhaben ein Erfolg wird.

Role

CIO

Number of employees

100-2.500

Industry

Retail

Source

Invited by the vendor, The Data & Analytics Service Provider Survey 25, 09/2024

What do you like best?

Offene und transparente Kommunikation. Unabhängigkeit.

What do you like least/what could be improved?

–

What key advice would you give to other companies looking to introduce/use the product?

Machen.

How would you sum up your experience?

Empfehlenswert, gerade wenn grundlegende Fragestellung intern noch nicht geklärt sind bietet b.telligent grundlegende Unterstützung zur Entscheidungsfindung.

Role

CIO

Number of employees

100-2.500

Industry

Healthcare

Source

Invited by the vendor, The Data & Analytics Service Provider Survey 25, 09/2024

What do you like best?

Expertise. Mit dem World of Data das beste Event der Branche. Neutralität.

What do you like least/what could be improved?

Das Funding mit den Technologiepartnern empfanden wir als mühsam.

What key advice would you give to other companies looking to introduce/use the product?

Es lohnt sich b.telligent schon von Anfang an, also bei der Datenstrategie, dazu zu nehmen und nicht erst bei der Umsetzung.

How would you sum up your experience?

Toller Partner, kann ich anstandslos weiterempfehlen. Top Berater und tolle Engineers.

Role

Head of BI/analytics organization unit

Number of employees

100-2.500

Industry

Process industry

Source

Invited by the vendor, The Data & Analytics Service Provider Survey 25, 09/2024

What do you like best?

Technology Experten und Bereitschaft Wissen zu Teilen.

What do you like least/what could be improved?

–

What key advice would you give to other companies looking to introduce/use the product?

Auch hier kommt es auf das Team an - aber B.telligent hat die richtig guten.

How would you sum up your experience?

Jedes Problem hat eine Lösung. Just make it happen.

Role

Project manager for BI/analytics from IT

Number of employees

100 - 2.500

Industry

Banking and finance

Source

BARC Panel, The Data & Analytics Service Provider Survey 25, 09/2024

What do you like best?

Kurze Antwortzeiten und ausgezeichnete Experten.

What do you like least/what could be improved?

Kundenorientierung kann verbessert werden.

What key advice would you give to other companies looking to introduce/use the product?

Klare Zielvorgaben und inhaltlicher Scope.

How would you sum up your experience?

Sehr gute und erfolgreiche Zusammenarbeit.

Survey Information

Number of reviews for b.telligent

Comparison groups in the survey

Data & Analytics Service Provider, Data & Analytics Generalists, Microsoft Partner, IBM Partner