Data Culture Podcast

Shipping AI at ING: From Pilot to Production – with Claire Pfeil, Frank Fischer ING

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Claire Pfeil and Frank Fischer (ING) join Carsten Bange and Florian Bigelmaier to discuss how GenAI and agentic AI move from experimentation into production in a highly regulated bank. They cover operating models (central vs local), governance and guardrails, monitoring and evaluation (“LLM as a judge”), explainability pressures (incl. the EU AI Act), and the change management needed to scale adoption.

Carsten Bange on LinkedIn.
BARC on LinkedIn.
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